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channydame1995
Beginner

on ‎04-05-2024 12h50

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Message 1 of 3

Virtual reward card can't claim !!!

I've been with BT a while now and it's saying redeem your reward card yet when I go into the email and login there's nothing there what's going on am I being scammed 

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imjolly
Distinguished Sage
Distinguished Sage

on ‎04-05-2024 13h03

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Message 2 of 3

Re: Virtual reward card can't claim !!!

try phoning CS 03301234150 and they should be able to help you



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PaddyB
Moderator-Retired

on ‎04-05-2024 13h04

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Message 3 of 3

Re: Virtual reward card can't claim !!!

Hi @channydame1995,

Thank you for posting and welcome to the Community. I'm sorry you haven't been able to claim your Reward Card. When did your service go active? Do you have more than one account showing on your My BT?

If you send me your details, I'll be able to take a look at this for you. I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

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