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Message 1 of 15

Why do loyal customers always get ripped off on renewals. And I am not just talking about BT

I have been informed by BT that the Broadband tariff that I am currently on is not available for renewal,  However, the tariff I am on is Fibre 2 with complete wi-fi @£52.79 per month. For the same price I can get Full Fibre 900 Halo3 @£54.99 per month. But to get that they will have to dig up my driveway which has been fully landscaped and key blocks laid. from path to the house is about 15mtrs and I do not trust Openreach to replace the drive as it is.

Anyone have any comments or suggestions on how to proceed.

Then to rub it in the tariff the advisor offered me was £27.99  Full Fibre 100. But I think that was a new customer deal.

I am at a loss what to do, I don't particularly want to change providers because of the email address issue. Nor do I wish to be ripped off.

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Message 2 of 15

Re: Why do loyal customers always get ripped off on renewals. And I am not just talking about BT

As FTTP is obviously available at your address , you may find switching to anyone will require FTTP to be provided because it’s available , as you have found to get the most competitive BT deal you need to switch to FTTP  , the only practical way to remain on what you have, that’s  FTTC , is to continue with the ‘out if contract’ you already have, why would Openreach and BT (or any other ISP ) want to keep FTTC alive once FTTP is available…….if  to get FTTP needs civils work and the chance of poor quality excavation and  reinstatement is too much of a risk , then unless you have Virgin that was provided before your landscaping was done and is currently available but currently dormant , then you are ‘stuck’ on what you currently have and can’t negotiate for any ‘inside a minimum term’ benefits.

You  may think this unfair, and you say as a loyal customer you are getting ripped off , but it’s you that doesn’t want a renewal if it means FTTP , you need to appreciate once FTTP is available it’s the default network , not the copper pair , and Openreach understandably want customers off copper and onto FTTP once it’s available, this is why there is preferential pricing on FTTP compared to FTTC if both are available…..you can get what many complain that they want but can’t have , shows you can’t please everyone all the time 

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Message 3 of 15

Re: Why do loyal customers always get ripped off on renewals. And I am not just talking about BT

“…preferential pricing on FTTP compared to FTTC if both are available”

Not necessarily true.  FTTP has been available here since November but BT insist on trying to charge me £67 to switch to Fibre 100 + phone whereas they currently charge me £68 for Fibre Halo 1.  They’re going to have to do a lot better than that if they want to boost take up of FTTP.

 

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Message 4 of 15

Re: Why do loyal customers always get ripped off on renewals. And I am not just talking about BT


@WSHwrote:

“…preferential pricing on FTTP compared to FTTC if both are available”

Not necessarily true.  FTTP has been available here since November but BT insist on trying to charge me £67 to switch to Fibre 100 + phone whereas they currently charge me £68 for Fibre Halo 1.  They’re going to have to do a lot better than that if they want to boost take up of FTTP.

 


If you are paying £68 for Fibre Halo 1 you must be made of money. Halo is an unnecessary money making add on.

I presently pay £31 for FTTC Fibre 2 and phone and if I change to FTTP, which I will be doing shortly, I can get BT FTTP Fibre 100 for £30 and  FTTP 500 for £31 both broadband only without phone, a phone which I no longer need or want so you can guess which I'll be ordering. 

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Message 5 of 15

Re: Why do loyal customers always get ripped off on renewals. And I am not just talking about BT

@gg30340   Well they certainly think I am.

Halo was foisted onto me as a "free" upgrade and I've been out of contract for a few years now...(2 year lock-in, that's another story).  I'll jump ship at some point.  Sky would be my first choice (£27) but now they offer Cityfibre as well as OR it seems you don't get a choice and the computer picks, (presumably what is cheapest for them).  Would be CF here I'm currently led to believe.

Interestingly, I've been looking at 4G/5G this morning, as I'm surrounded by towers.  Cat 6 4G is looking very temping price-wise and the signal/speed tests this morning are looking good.

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Message 6 of 15

Re: Why do loyal customers always get ripped off on renewals. And I am not just talking about BT

Loyal customers never get ripped off with any company....only fools do

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Message 7 of 15

Re: Why do loyal customers always get ripped off on renewals. And I am not just talking about BT

@Kodikid   I’m not sure what I've done to provoke that response?  Why post if you can’t post something useful, (or at least something that adds to the conversation)?  Mind you, that seems to be you all over.

Not sure what the point is in being rude for the sake of it but I believe in giving as good as I get, so you know what you can do with your opinion mate!

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Message 8 of 15

Re: Why do loyal customers always get ripped off on renewals. And I am not just talking about BT


@WSHwrote:

@Kodikid   I’m not sure what I've done to provoke that response?  Why post if you can’t post something useful, (or at least something that adds to the conversation)?  Mind you, that seems to be you all over.

Not sure what the point is in being rude for the sake of it but I believe in giving as good as I get, so you know what you can do with your opinion mate!


clapping.jpg

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Message 9 of 15

Re: Why do loyal customers always get ripped off on renewals. And I am not just talking about BT

Preferential pricing a poor choice of language on my part , if FTTP becomes available then it’s entirely possible that FF100 (which is actually 150Mb ) will be offered at the same rate or maybe cheaper than 80Mb FTTC the customer has .. a near doubling of the speed provided for the same price , in that way the FTTP customer gets preferential treatment




way the

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Message 10 of 15

Re: Why do loyal customers always get ripped off on renewals. And I am not just talking about BT

@sceincefreak  I’ve got no idea what your front drive or garden is like. But is there any way, other than digging up your drive etc, that the microduct (I’m assuming you’re not overhead fed) could be laid from wherever the fibre duct is, to an external wall of your house where the external Openreach fibre splicing point can be fixed? It doesn’t have to be where the existing copper cable comes in. 
Oh, and given the quality of my initial install, I too would be very apprehensive of having OR (well their contractors anyway) digging up my driveway. 

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