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Trev11
Contributor
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Message 1 of 7

Wi fi hotspot

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Hi does anyone have any idea why my iPhone will not connect to bt hotspots 

I installed the connection profile and went into phone settings like it said and installed it then it said done 

yet in my settings on iPhone on vpn and device management it says geo trust certificate expired on may 22nd and in the profile it says not verified but I installed it and followed all instructions and it said done , any help would be appreciated as my won’t connect to hotspots 

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6 REPLIES 6
gg30340
Distinguished Sage
Distinguished Sage
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Message 2 of 7

Re: Wi fi hotspot

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See link about how to use the BTWifi app.

Getting started with the BT Wi-fi app | BT Help

You do not need to use the app. You can connect by connecting to the BTWifi signal then opening a web browser at the BTWifi landing page. Click on the "Log on now" and select the option BT Broadband and enter you details there.

See link and in particular the "How to log onto BTWifi hotspot"

Get wireless Internet | Find wi-fi hotspots | BT Wi-Fi (btwifi.co.uk)

Even if you want to use the app rather than a web browser it might be worth trying that way to ensure that you are registered to use BTWifi. 

Trev11
Contributor
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Message 3 of 7

Re: Wi fi hotspot

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Thank you 

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Chrisnjodie
Beginner
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Message 4 of 7

Re: Wi fi hotspot

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Is it a persistent error message and an iPhone by any chance

 if so it’s a privacy setting 

go to network settings and turn off the hide my identity type settings 

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Trev11
Contributor
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Message 5 of 7

Re: Wi fi hotspot

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Yes it is 🤔

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Chrisnjodie
Beginner
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Message 6 of 7

Re: Wi fi hotspot

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F439A875-C3F3-48B5-9EF1-826AC0517E92.jpeg

 try turning these controls off apple doesn’t like it but I never got the message again and I connect every time I’m out

Trev11
Contributor
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Message 7 of 7

Re: Wi fi hotspot

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Thank you I’ll give it a try 

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