cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
1,165 Views
Message 1 of 6

WiFi Hot Spots - New BB customer

Morning all,

Just waiting for my line activation, about 10 days off.

the app suggests I should download the WiFi app to get access to the BT hotspot network while I wait.

 

however, if I try to log in with my BT creds, it doesn’t recognise?

 

any tips?

0 Ratings
Reply
5 REPLIES 5
1,148 Views
Message 2 of 6

Re: WiFi Hot Spots - New BB customer

0 Ratings
Reply
1,097 Views
Message 3 of 6

Re: WiFi Hot Spots - New BB customer

cheers, but the problem I’m getting, is that when I try to log in, it won’t recognise my credentials.

 

if I log in to my by account normally, it works fine and I can see my order.

 

just appears to be the WI-FI hotspot app/Account

0 Ratings
Reply
1,077 Views
Message 4 of 6

Re: WiFi Hot Spots - New BB customer

Are you using the BTWifi App or using a web browser?

Do not post it on the forum but is your BTID an email address?

0 Ratings
Reply
1,072 Views
Message 5 of 6

Re: WiFi Hot Spots - New BB customer

Evening 🙂

 

Yes, it’s email address. Have tried both the app and the website

 

App tells me it’s unable to access my credentials, website just tells me to enter the correct credentials.

 

I can log into my BTID fine on the BT site and can see my order progressing.

 

I know they said use it while you are being “set up”, but might it be that it’s just not linked, or an opt in has been missed?

0 Ratings
Reply
1,065 Views
Message 6 of 6

Re: WiFi Hot Spots - New BB customer

0 Ratings
Reply