WiFi Hot Spots - New BB customer

[AlexHaden2013]

Morning all,

Just waiting for my line activation, about 10 days off.

the app suggests I should download the WiFi app to get access to the BT hotspot network while I wait.

however, if I try to log in with my BT creds, it doesn’t recognise?

any tips?

[Keith_Beddoe]

https://www.bt.com/help/broadband/learn-about-broadband/bt-wi-fi/getting-started-with-the-bt-wi-fi-a...

[AlexHaden2013]

cheers, but the problem I’m getting, is that when I try to log in, it won’t recognise my credentials.

if I log in to my by account normally, it works fine and I can see my order.

just appears to be the WI-FI hotspot app/Account

[gg30340]

Are you using the BTWifi App or using a web browser?

Do not post it on the forum but is your BTID an email address?

[AlexHaden2013]

Evening 🙂

Yes, it’s email address. Have tried both the app and the website

App tells me it’s unable to access my credentials, website just tells me to enter the correct credentials.

I can log into my BTID fine on the BT site and can see my order progressing.

I know they said use it while you are being “set up”, but might it be that it’s just not linked, or an opt in has been missed?

[licquorice]

https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/Unable-to-access-BT-WiFi-hotspot/m-p/22123...

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