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Message 1 of 6

WiFi Hot Spots - New BB customer

Morning all,

Just waiting for my line activation, about 10 days off.

the app suggests I should download the WiFi app to get access to the BT hotspot network while I wait.

 

however, if I try to log in with my BT creds, it doesn’t recognise?

 

any tips?

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Message 2 of 6

Re: WiFi Hot Spots - New BB customer

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Message 3 of 6

Re: WiFi Hot Spots - New BB customer

cheers, but the problem I’m getting, is that when I try to log in, it won’t recognise my credentials.

 

if I log in to my by account normally, it works fine and I can see my order.

 

just appears to be the WI-FI hotspot app/Account

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Message 4 of 6

Re: WiFi Hot Spots - New BB customer

Are you using the BTWifi App or using a web browser?

Do not post it on the forum but is your BTID an email address?

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Message 5 of 6

Re: WiFi Hot Spots - New BB customer

Evening 🙂

 

Yes, it’s email address. Have tried both the app and the website

 

App tells me it’s unable to access my credentials, website just tells me to enter the correct credentials.

 

I can log into my BTID fine on the BT site and can see my order progressing.

 

I know they said use it while you are being “set up”, but might it be that it’s just not linked, or an opt in has been missed?

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Message 6 of 6

Re: WiFi Hot Spots - New BB customer

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