X Box Ultimate Game Pass Code not received

[Samba3333]

I have recently upgraded my Broadband package which came with 12mths Ultimate Game Pass. I have followed the instructions on the email but when I click "Add Now" it takes me through to a Mircosoft log in page, which when I log in asks for a code? I have not been given a code? Where do I get the code? 

[JohnC2]

Hi @Samba3333, welcome to the forum and sorry you're unable to claim the Game Pass. 

When you select 'Add Now' from the 'Your Offers' section do you get a message on the next screen to say 'Add Xbox Game Pass Ultimate for £10 a month contract free, and don't pay for the first 12 months.'?

Cheers

John

[Samba3333]

Yes. It then takes me to the Microsoft log on page

[JohnC2]

Hi @Samba3333, thanks for confirming that for me.

I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to help you with this.

Cheers

John