XBOX Gamepass not showing on my account.

[Moofers]

Show recently I regraded my broadband package and added the xbox game pass that appear briefly on my products.

Now when I go to myBT products page there is no content partners in the products page and on my xbox account it shows an active subscription with xbox game pass ultimate. I have called over 8 times, one extremely rude customer service lying stating its Microsoft that deal with the subscription and no BT and refusing to help.

I've called multple times with customer support saying they have no records of my xbox game pass.

I'm extremly fustrated and want the XBOX game pass cancelled as this has been a waste of my time and is limiting my microsoft account and putting me into a problematic position as I've no control of the subscription now.

[NeilO]

Hi, @Moofers welcome to the community and thanks for posting, when did you add the game pass on MyBT?

Neil

[Moofers]

Yesterday.

Phone support are clueless to whats going on.

[NeilO]

@Moofers it will likely be later today or tomorrow before it will show in MyBT, it then gives you the option to opt out of the auto-renewal at the end of the subscription period. May I ask why you want to cancel it?

Thanks

Neil

[Moofers]

I'm unaware if its the paid subscription or the free version.

The regrade of my contract was yesterday too.

[NeilO]

@Moofers We can check that for you, I'll send you a private message so you can get in touch with the moderation team.

Neil

[Moofers]

Thank you.

[Moofers]

Just wanted to update i noticed on my xbox account it says expiry 06/05/2023. But nothing MyBT products page yet.

[DavidM · Accepted solution]

Thanks for getting back and letting me know we got this sorted for you @Moofers .

Post back if there are any other problems.

All the best

David