Xbox Game Pass Redeem

[POB18]

Hi,

I've tried to follow the instructions in the email by going to "My BT" signing in but there is no option to look for "content partner" section but it's not there.

How can I resolve this issue?

Thanks

[POB18]

I forgot to mention, I'm doing this via a web browser and not via the app.

[POB18]

I've just noticed I also have two accounts which can be causing this issue, how do I get the old account closed so I can redeem this code?

this is incredibly frustrating 

[DavidM]

Hi @POB18 and welcome to our community.

Sorry you're having problems redeeming your Xbox code. I'll be happy to take a look at this for you. Please check your inbox for my message and drop me over a reply with the details.

Cheers

David