Xbox Game Pass still managed by BT Account

[Hooj1981]

Hi.

I am a former BT Broadband customer and linked my Microsoft account to BT so that I could get the 12 months free Game Pass Ultimate. 

However even though I left BT over a year ago, the Microsoft portal is saying the subscription is managed by BT/EE and provides a link back to the mybt.com portal. 

I no longer have access to this portal and so cannot unlink my account. Microsoft are not helpful and have requested that I contact BT.

Can someone please look into this and unlink by account and return it to normal?

Thanks

[gg30340 · Accepted solution]

You will need to call BT Billing 0330.1234.150.