Xbox Game Pass

[gazza261]

Hello

BT has sent me an offer for a an Xbox Game Pass.

The link won't work and I get a message to ring BT.

I have called them but I still can't access the Game Pass.

Any help out there?

Cheers

G

[JohnC2]

Hi @gazza261, sorry you can't claim the Game Pass online. When you called the guide should've completed a form and sent it to the Xbox team for you. They'll email you the code within 10 days of your call. 

Cheers

John

[gazza261]

Hello
No contact emails or codes yet received.
Cheers
Gary

[NeilO]

@gazza261 I'm sorry about that, I'd recommend using the message now option on this link to chase it up Broadband | BT Help

[gazza261]

Hello NeilO

Tried that. Nothing received. 

Cheers

Gary 

[Christopher_G]

Did you manage to speak to someone, @gazza261? What happened when you tried the 'Message now' button?

Chris

[gazza261]

Hiya

The guy I spoke to about 2 weeks ago promised to ring me back, he didn't. 

Not heard anything else and the only email I received from BT was my bill.

Cheers 

Gary

[Christopher_G]

I'm sorry to hear that, @gazza261 

If you give our customer care team a call again, they'll be able to look into this further for you. There's also the Message now button on that page that @neil_O mentioned.

Broadband | BT Help

Chris