Xbox Game pass Stopped working

[Scottysteve]

I'm having a really rough time with BT at the moment after a smooth 6 or so years.

We had a terrible home move and now I've lost access to my XBOX game pass for a second time and again I'm being told I need to upgrade my package to "reactivate" it. I've had this new package not even 2 months.

The advisor has told me the only way I can get it back is to pay an extra £7 a month for a new package and extend my contract and I will get my game pass in 14 days.

I've tried the usual remove account and readd and power cycle, it says active on the xbox but says I need to renew when playing a game.

Can anyone help?

[DavidM]

Hi @Scottysteve and welcome.

Thanks for posting about your gamepass. I'm really sorry you've had such a bad experience. I can help. I've sent you a private message so drop me over the details and we'll take it from there.

Cheers

David