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Message 1 of 2

Unable to manage my Xbox Game Pass Ultimate subscription at Microsoft after cancellation on BT

Hello,                

I am unable to access my Xbox Game Pass Ultimate subscription on the Microsoft  website since cancelling my subscription to XBox Game Pass through BT. It now states "Manage subscription Purchased from BT/EE" on the Microsoft website and links to a blank website when clicking on the Manage link.  Any ideas how to fix this? I see several other posts on this forum regarding this issue.

Thanks

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Message 2 of 2

Re: Unable to manage my Xbox Game Pass Ultimate subscription at Microsoft after cancellation on BT

Welcome and thanks for posting @GB2000

Sorry for the problems you're having managing your Xbox game pass.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

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