Xbox game pass not showing up after just purcharing a package with 12 months of free game pass

[dumitru]

Hi

I am a new custormer, just got the 900mbps full fiber deal with 12 months of Xbox game pass yet I can not see the addon anywhere.

After a bit of searching I found this related comunity post.  After trying to follow the guide in the post and clicking on the link which should have taken me directly to the game pass, I was greeted with this pop up message on my account.

This is my first time with BT (so this is the only account I have), I already have doublechecked under billing that this account is being charged for the full fiber and I have not taken the BritBox trial (nor have I even seen this option anywhere).

So I was wondering if anyone here can help me with this.

Thanks in advance, 

Dumitru

[imjolly]

there are numerous posts like yours using search and check for solutions

when was activation?

have you paid your first bill?

you must use pc/laptop not app

is your order marked as completed?

[dumitru]

Activation was on the 31st of October 2023.

first bill not paid yet

using desktop browser

i believe the order is complete

ah! also forgot to mention. On the 31st I got an email saying that my xbox game pass is ready to use and gave me the same link from the forum post linked above