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Message 1 of 7

Xbox ultimate pass with full fibre 900

I have recently renewed my broadband deal to full fibre 900 with the 12mths xbox pass but have not yet received any emails regarding activation 

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Message 2 of 7

Re: Xbox ultimate pass with full fibre 900

@Rkid76 

We upgraded from 500 to 900 which went live yesterday & we got the Xbox offer email with the activation link yesterday.

However, we certainly won't be using it. 

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Message 3 of 7

Re: Xbox ultimate pass with full fibre 900

@caravanj 

you could gift it some some other younger family member as I did



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Message 4 of 7

Re: Xbox ultimate pass with full fibre 900

@Rkid76 

there are numerous posts like yours using search and check for solutions

when was activation?

have you paid your first bill?

you must use pc/laptop not app

is your order marked as completed?



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Message 5 of 7

Re: Xbox ultimate pass with full fibre 900

Activation was last month.

Broadband has already changed to new contract. Just not had any email regarding pass. 

 

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Message 6 of 7

Re: Xbox ultimate pass with full fibre 900

is your order marked as completed in MYBT?

has first bill after upgrade been paid

have you checked MYBT using pc/laptop for 'content partner'



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Message 7 of 7

Re: Xbox ultimate pass with full fibre 900

Looks like they are waiting for the old equipment to get back to them sent last week. Could be that. Paid bill for last month but I have seen others get the email within the first week after starting contract.

I'll wait for equipment to reach them and may have to chat to them if nothing changes.

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