Xbox gamepass ultimate

[sheffblade87]

Hi ,

My gamepass ultimate subscription is not active. I should have an active subscription till July 2023. 

I called BT on the 3rd Jan 23 and requested that this gets sorted. Still noting. Whenever I go onto my Xbox or use the gamepass app on pc it just tells me to upgrade my subscription. I have checked my Microsoft account and that says I don’t have an active subscription. 

can anyone help please. Until this is sorted my Xbox is practically a brick. I’ve not been impressed by this level of service. 

thanks. 

[DavidM · Accepted solution]

Hi @sheffblade87 and welcome to our community.

I'm sorry there's a problem with your Xbox game pass. I can help you with this. Please check your inbox for my message and drop me a reply with the details, including your gamer tag.

Cheers

David