Still the same issue for me after weeks of trying and calls to bt who say it should be sorted but it still isn't.
Hi @AmandaGeorge and welcome.
I'm sorry you're still having problems with the game pass. I can help. Check your inbox for my message and drop me over the details.
Cheers
David
@DavidM thank you so much for helping me out, I have one happy brother in law now.