Xbox ultimate pass. Error message when trying to use

[msd610]

Recently upgraded broadband.   Informed get 12 months ultimate pass free.  Follow instructions and get system down for maintenance.  Called number on page to be informed they can’t help come onto community page for support.  Please help.

[DavidM]

Hi @msd610 and welcome.

Thanks for posting about the game pass. I'm not sure what's happened here but customer service should be able to get this sorted for you. I can help. I'll need a few details so check your inbox for my message and drop me over the details. FYI we're really busy at present so it's taking longer than usual to reply.

Cheers

David

[msd610]

Thank you for reply will private message