Xbox unlimited not unlinking from my account

[Dale-o]

Hi please help.

I called a few weeks ago to ask to unlink the Xbox unlimited I purchased but didn’t renew from my Xbox account . I had an email from you saying it’s going to be unlinked but it’s still on there today. Please can you have a look to see if you can fix it.

[RobbieMac]

Hi @Dale-o

Thank you for your post and welcome back!

I am sorry for the problems you're having unlinking your Xbox Game Pass.  I appreciate the time you have spent on the phone and I am disappointed to see things still aren't sorted.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie