I have followed instructions. I now have all of my folders downloaded - but nothing in them. This is via the app.
My attempt yesterday - working from the website - proved more fruitful. It then downloaded folders with separate documents but if there were any subfolders, those subfolders remain empty.
Please, please help. I never thought it would be this difficult. I just thought it would be the same as transferring dropbox files over.
there are numerous posts here that will help https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/bd-p/BBOut