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Message 1 of 4

cant connect to mybt app

cant connect to mybt app get error message ts-0003 any ideas 

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Message 2 of 4

Re: cant connect to mybt app

Hi @M6RAP welcome to the community and thanks for posting, if you have a VPN active on your device can you disable it and try again?

Thanks

Neil

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Message 3 of 4

Re: cant connect to mybt app

not on my phone i dont thats where i cant connect

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Message 4 of 4

Re: cant connect to mybt app

Hi @M6RAP thanks for replying. That error is normally specific to a VPN, is there one on the broadband network you're connected to?

Thanks

Neil

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