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opted-out to BT Wi-fi - support not able to help - online myBT link to opt out not working

@JohnC2 

 

Hi JohnC2,

I hope you're doing well. I'm experiencing an issue with my router suddenly acting as a hotspot and broadcasting 2 EE SSIDs. I visited BT and opted out of  BT Wi-fi, but unfortunately, it didn't resolve the problem. I contacted support, but they were unable to fix the issue. Instead, they changed my custom SSID, which was quite frustrating. I lodged a complaint, but it hasn't been resolved yet. They closed the complaint without resolving the issue or allowing me to opt-out of BT Wi-fi.

Could you please assist me or direct me to someone who can help?

Thank you!

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