Amazon Prime App on TV

[adrianbryan]

Amazon Prime cannot be watched through the TV/BT box. All other apps work fine including BTTV, Netflix Apple and Disney etc and BT Fubre so no issue with wifi speed etc.  Amazon Prime app slow to load and operate then if try to watch video will either play for a minute or two before returning to main menu or is just sticking at the spinning wheel and then cutting out again.  Says software up to date. Any ideas?

[Midnight_Voice]

@adrianbryan 

Amazon Prime is at the outer limits of what early YouView boxes can handle.

Which model are we talking about here?

[Weerab1983]

If theres an issue with Prime on YouView boxes, it's a bug that amazon will need to sort out via YouView. 

There's no Disney plus app so presuming you meant Discovery plus. 

[Carlusha]

@Weerab1983  The OP said "Disney etc" not "Disney plus".

[Weerab1983]

There is no Disney on EE youview boxes, same thing

[adrianbryan]

Hi Sorry I am not sure what type of BT box it is. I've attached a couple of images if that help?  It is a seperate apple tv box with Disney Plus in it that is also plugged in to tv. Just mentioning that to emphasise that it and all other apps on BT box like Netflix work  instantly as you would expect. It is only Prime Video that has any issues.  

Many thanks