I am unable to access any of my Apps on my BT Box e.g. BBC iplayer, Netflix, My5, ITV hub. Just says 'unavailable try again or go to BT.com/ terrors and search for VYM105. But ...... there's nothing there when I do this! I can watch Netflix on my phone tho. Anyone else got this problem? What can I do, is only happened last few days.
Solved! Go to Solution.
Hi @pjkpjkenne
I suspect the error code you experienced is YVM105 .
a few things to try are described
https://www.bt.com/help/fix-your-bt-error-code-problem
YVM105
Follow these steps to try and fix these YVM errors:
If you still see the error message then try restarting your equipment:
Thanks, first thing I did was switch off, count to ten and then switch on!
I did a Software Update and it did update it but did not fix the problem,
I checked the Apps but all uptodate.
If go to Settings - Terms of Use does not have 'Accept', just 'Done'
I bypassed the Powerlines with along RJ45 cable that I have
When I go to App, when I select one, I get the Loading and white blobs, screen goes black and then the YouView screen before going back to channel selected.
Broadband connection - show wired with the IP address. It is on Automatic connection
I used to have to reset it frequently but not done for ages. Trying to the copy of the reset instructions.
OK now
After trying various things, I did a Factory Reset and that fixed it.
Thanks.
Really helpful. Thank you
I presume BT.com/terrors was a Freudian slip? If not, it isn’t somewhere I would like to go 😛
The way to remember the prefix for the error messages though, is that it is short for YouViewMessage. Simples…