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AnnS52
Aspiring Contributor

on ‎22-03-2023 14h29

693 Views
Message 1 of 2

BT Box

Last Sunday night, we lost all the channels on our You View box. We have run all the tests, replaced all the cables and are still unable to get any channels without plugging the aerial directly into the box. I have just spent over two hours talking to BT, re-run the tests etc. and still no joy. We have never had our aerial plugged directly into the box only into our TV. Can anyone help ?

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David_H
BT TV Expert

on ‎22-03-2023 16h54

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Message 2 of 2

Re: BT Box

Hi @AnnS52 thanks for posting. Be good to check if the TV box connected by a cable to your BT Hub or using Wi-Fi and that you are in "Internet Only" mode which is needed on the TV Box Pro when the aerial is not plugged in, so that the Freeview channels are received via the broadband connection. 

Appreciate that might be a bit to check through , so I'll drop you a direct message to get some more details and see where we can help get you sorted.

thanks

David

 

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