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Anonymous
Not applicable

on ‎23-06-2023 18h43

761 Views
Message 11 of 14

Re: BT TV 0 Channels Found

I think you need help from a mod @MancLad , @PaddyB or @SeanD  can you assist?

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JohnC2
Moderator-Retired

on ‎23-06-2023 19h05

754 Views
Message 12 of 14

Re: BT TV 0 Channels Found

Hi @MancLad, sorry you're having this problem. I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to assist you in getting this fixed.

Cheers

John

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MancLad
Aspiring Contributor

on ‎08-07-2023 9h02

702 Views
Message 13 of 14

Re: BT TV 0 Channels Found

2 weeks on and no further on Openreach have been out I’m still not sure what they have done as they did’nt do anything in the house.

Just had a Qube engineer as suspected absolutely pointless as all they could do were the checks / resets that had already been performed. 

Next step I suppose is to speak with Complaints, this is not what I expected from BT this whole process has been so painful.

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JohnC2
Moderator-Retired

on ‎08-07-2023 9h45

690 Views
Message 14 of 14

Re: BT TV 0 Channels Found

Hi @MancLad, sorry that this hasn't been fixed yet. I remember David said your case was already with the TMC team when you contacted us previously. They are the TV experts and should be able to fix this for you.
 I've sent you a PM so we can find out what's happening with this and help you further.

Cheers

John 

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