on 07-08-2023 22h31
Hi, when I log in to the BT TV app I’m getting told there is no subscription found, error code AJ910. Any advice??
Cheers, Martin.
on 08-08-2023 6h38
You need to make sure you have the account holder role:
https://www.bt.com/help/tv/fix-a-problem/bt-tv-app/general/problems-logging-in-to-the-bt-tv-app-and-...
If you've confirmed you're the account holder, send me a DM and I'll investigate.
on 15-11-2023 12h22
Hi there having the same issue did you resolve this by any chance?
on 15-11-2023 12h23
It can always be resolved @ewdadaddas
If you've followed the article and still aren't getting anywhere, email me at tv.apps@bt.com (much easier to manage than DMs)
