BT TV App not allowing recordings to be set

[Ronny101]

When i try to set a recording on the BT TV App the following message appears:

"you need to upgrade the software on your tv box to set or list recordings"

The software is fully updated on the TV Box Pro and my iOS devices are paired to the box ok.

Any help or suggestions would be appreciated.

[Les-Gibson]

It sounds like it may be one of those annoying glitches that can be cleared simply by disconnecting the power to the box for a few seconds

[Ronny101]

Great suggestion thanks - Sadly just tried it and no change, I still get the same message.

I've even un-paired and re-paired my device but no change.

[PJCORNELLY]

Same here, tried all the power off and resets but no joy!

[zulu17]

Suggest you post the mobile model  , its IOS version , the BT Tv box type and the software version of the BT box.

[PJCORNELLY]

In my case

Samsung S21+

Android 12

Bt Pro 0.5.110 still waiting on .116

[DarrenDev]

You've said that iOS is paired, but is it able to set recordings (and do those recordings actually appear on your box)?

The message you're seeing happens when we query your box in the cloud, and it responds with a message indicating that it's not capable of recording.  Normally the only fix for this is to perform a maintenance mode reset on your box (you can keep your existing recordings).  This will cause the box to re-register with the cloud, and then you'll be able to pair again.

[Ronny101]

Both my iPhone and iPad have the same issue

iphone XR running iOS 15.3.1

ipad Air (3rd generation) running iPad OS 15.3.1

BT TV Box Pro Sagemcom RTIW387 - Software Ver Manufacturer 0.5.116 Component 4.0.194 (2b8617)

[DarrenDev · Accepted solution]

Ah sorry yes - I was confusing you and @PJCORNELLY 

I'm afraid it sounds like a maintenance mode reset will be your only option.  I'll try to find out why we're seeing a sudden spike in Pro boxes failing to register correctly with the cloud.

[Ronny101]

No I cannot set recordings from either of my devices the message comes up when I click on record series or episode in the App. Also noticed that there are no play symbols on any programmes in the guide on the App if this helps.