BT TV Box Pro - unusable via wifi

[allanwlls]

I know this has been done to death, but is there any fix ?

I've changed channels on the hub, reset the device and setup a dozen times etc. No channels work with Wi-Fi (I have the top fiber package, Wi-Fi coverage is fine throughout the house) and even SD channels are constantly either freezing or pixelated beyond use.

Customer support are no help as the guy is trying to say he isn't sure Wi-Fi isn't  supported.....😁

I've your usual other streaming devices connected to the TV which stream in 4k no issue, I am just at the point in accepting the box (per internet discourse) is just junk and I'll never be able to use it (wooden floors, not running ethernet cable along the floor) which is a a disappointment and I'm stuck in this contract for another year or so.

[Peter_W]

Good morning @allanwlls, thanks for taking the time to share the details of what's been happening here. 

What sort of speeds do you get with your broadband, and how far is your BT TV box from where your Hub is located?

Which model of box is it you're using too? Feel free to pop up a photo if you're not sure. 

Peter

[Manatarms84]

The Pro box works on WIFI if when you go into Broadband connection and select WiFi scan, you cannot see your home WiFi or the signal looks poor then it may be out of range.  It's about 5 meters from what I have read, can change depends on if that's in the same room or different room or different floors.

If not then customer care can give you some plugs to link the Pro box and your hub together all you need to be sure of if the 2 boxes are on the same electric circuit. They work a treat for me