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niagh01
Contributor

on ‎16-03-2022 21h47

3,038 Views
Message 1 of 3

BT YouView Digi box, no sound on switching on

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Hi, I have a BT You View Box Humax DTRT 2100   and when switching on and selecting a channel there is no sound. I know its not the TV as I can watch a Samsung TV channel and the sound is OK. I have checked the volume is at a reasonably high level on both the TV and Humax remotes. 

To clear the problem, I have to switch the power off the YouView Box and reboot, the sound comes on immediately after the restart.

Can anyone please help how the problem can be overcome?

 

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2 REPLIES 2
NigelB72
Guru

on ‎17-03-2022 7h54

3,022 Views
Message 2 of 3

Re: BT YouView Digi box, no sound on switching on

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Check to make sure AD button to make sure that Audio Description hasn't been turned on by accident

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niagh01
Contributor

on ‎28-03-2022 20h38

2,977 Views
Message 3 of 3

Re: BT YouView Digi box, no sound on switching on

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Hi Nigel, apologies for the delay in responding, unfortunately the problem hasn't re-occurred but if it does, I will check to see if the AD button has been pressed in error. Thanks for the advice

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