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Message 11 of 33

Re: Box Pro - new firmware

@dephead2004 

you asked about the two types of software etc

unless it changed this is an explanation given a few years ago.

The manufacturers version number is software compatible with the hardware.  The box will also be running youview core  component software which has its own version number.

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Message 12 of 33

Re: Box Pro - new firmware

Thanks for that. Much appreciated

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Message 13 of 33

Re: Box Pro - new firmware

@dephead2004 this thread from a while back went into a little more detail https://community.bt.com/t5/YouView-from-BT/Software-versions-info/m-p/2227021 

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Message 14 of 33

Re: Box Pro - new firmware

Again thanks for the info.

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Message 15 of 33

Re: Box Pro - new firmware

Hi,Will this firmware update cure my problem with a purple screen when box is switched on in the morning.

I have had issues since purchasing the box in October 2022.I have bought another high quality HDMI cable as it was suggested that might cure it..It didn’t.I am fed up with and not what I expect from BT pro box 

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Message 16 of 33

Re: Box Pro - new firmware

They haven't said what they think it fixes - but then last time they did say what the fixes were they didn't fix 😐


@Spanishbearwrote:

Hi,Will this firmware update cure my problem with a purple screen when box is switched on in the morning.

I have had issues since purchasing the box in October 2022.I have bought another high quality HDMI cable as it was suggested that might cure it..It didn’t.I am fed up with and not what I expect from BT pro box 


 

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Fibre 2 Unlimited using EE Smart Hub 2 with EE TV Box Pro (UHD/HDR) in IP mode.
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Message 17 of 33

Re: Box Pro - new firmware

My box just updated after I asked it to do a check, first time I have ever seen the purple BT TV splash screen with the "We are updating your TV experience" message.

Now on 4.1.52 (f1a841) as posted earlier.

 

 

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BT Smart Hub 2 | Halo 3+ | Digital Voice | Sky Q | Apple TV 4K | LG OLED
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1,520 Views
Message 18 of 33

Re: Box Pro - new firmware

So where do we look now for the largest software? You view support closed recently

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Message 19 of 33

Re: Box Pro - new firmware

Hi @Spanishbear  - please can I ask what the make and model of your TV is? 

@dephead2004  - I'll look into whether we can publish some form of release notes here.

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Message 20 of 33

Re: Box Pro - new firmware

That'd be great thanks

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