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Message 1 of 3

Box failing to correctly record new additions to recording schedule on Freeview channels

I'm experiencing quite a severe bug at present. The box (Sagemcom) is refusing to successfully record newly added programs from Freeview channels (internet channels work correctly). I think there is an incorrect schedule stuck in the system - when I view these channels live they show the wrong programs. Tried turning the box on and off at the mains, without success. Any help? I'm missing much of the Euros because of this.

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Message 2 of 3

Re: Box failing to correctly record new additions to recording schedule on Freeview channels

Are you using the supplied EE router? Does the box show the correct time in the top right corner?
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Message 3 of 3

Re: Box failing to correctly record new additions to recording schedule on Freeview channels

The supplied BT router, as I've been a subscriber since 2018, and yes. Still not working after retuning the channels as well.

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