Box not recording channel 4 programmes

[Jaywhay1]

Hi all , our box has suddenly stopped recording but only on channel 4, including things we have set up as a series link. Have tried a retune of channels, rebooted box etc, but still getting the issue but only on channel 4 ( E4, more 4 still record ok ) anyone else had this issue ?

[DavidM]

Hi @Jaywhay1 and welcome to our community.

Sorry you're having problems recording Channel 4. Are you seeing any error messages? 

Cheers

David

[Jaywhay1]

Thanks for your reply , no it’s just saying failed to record when we do a test 

[DavidM]

Thanks for the reply @Jaywhay1 

Is this problem via the ariel? Is the memory full?

Cheers

David

[Jaywhay1]

Hi I don’t think so, checked Ariel, also done a reboot and retuned all channels and have 93% free 🙈 at a total loss. E4 and more4 and 4 plus one recording ok , just channel 4 playing up

[DavidM]

This is really odd @Jaywhay1 

I'm not sure there's a lot we can do but I'll be happy to give it a go. I've dropped you over a private message so send over the details and we'll take it from there.

Cheers

David

[GarethPrice]

There is an ongoing thread on what appears to be the same problem as yours on the YouView Community Forum

https://community.youview.com/youview/discussion/7607116/failed-to-record-ch4-e4-film4#latest 

[Jaywhay1]

Thank you I’ll take a look