Bt tv box pro Internet problem

[Lampman]

I have had the Bt tv Pro box for a few months connected by ethernet cable.

Everything worked until recentl,now the Internet connection is lost.

I have tried swopping cables ,tried setting up WiFi via the Bt wholehome system without any success.

I have also tried resetting the box but the Internet still doesn't work.

All my other devices work OK. 

I would be grateful for any advice.

[davidwindle9]

I have also had trouble with Ethernet, but over WIFI is fine.

As for your issue have you tried factory resetting the box?

[Lampman]

Thanks for the reply,yes I've  tried the factory reset.

I'm  going to try setting the WiFi connection again.

Fingers crossed.