Can't access now tv channels from the TV guide

[purple_kathryn]

Hi there.  If it helps I have a humax box model DTRT2100

I noticed tonight that I don't seem to be able to access  any the channels that I should have through now tv through the tv guide. (Eg sky witness , sky movies etc)

I can still access it through the app on the TV no problem

<channel name> is unavailable. Please check if you can continue to access this channel. IPC6007

I had tried a reboot & retune thinking it was maybe to do with the freeview reshuffle but it hasn't worked.

Thanks

[JohnC2]

Hi @purple_kathryn, welcome back, and sorry that you're getting this error code when trying to access the Now channels. Would you try the steps below and let us know how you get on?

1. Try to access the BT Player, press the Home (or YouView) button, then scroll to and select BT Player
2. If you still see the error message then try restarting your equipment by following these steps:
   • First, restart your Hub
   • Wait for the broadband light on your Hub to go blue
   • Restart your TV box, using the power switch on the back
   • Now check if you still receive the error
3. Check your software version is up to date. To do this, press the Home (or YouView) button, then go to Settings > Software Information > Update Software and press OK
4. Check your On Demand players are up to date by pressing the Home (or YouView) button, then going to Settings > Software Information > Update players & apps and press OK

Cheers

John

[purple_kathryn]

I will give this a go when I can (don't think my work would appreciate me switching the Internet off to fix my TV 😂)

[JohnC2]

Hi @purple_kathryn, yeah I don't think they would be impressed. Try it when you get a chance and come back to us then.

Cheers

John

[purple_kathryn]

Hi John, OK tried all the steps & still no luck

Although when try to update the apps I get an error message stating

"we can't update your apps.  Please try again later or visit bt.com/tverrors for help"

However I can access the nowtv app ok.  Its just the channels on the TV guide that won't work

[RobbieMac · Accepted solution]

Thanks for posting back @purple_kathryn 

Sorry you're still having problems seeing the NOW channels on your TV guide.  You've ruled out everything that you can from your side so please get in touch and we'll double check your subscription.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

[diane44]

Hi. I an new user and having the sane issue. Called BT and they say its through the app only?

[purple_kathryn]

It maybe depends on your box or your TV but I have them as tv channels

I have been able to get it fixed although I'm  not entirely sure what fixed it.