Can't record anymore

[CaroA]

Hi, I recently noticed that things I had set up to record (Freeview channels), were not recorded. Also  now when I go into guide and try to record using the red record button on my handset it no longer works. I have tried restarting the box and retuning the channel but no change. Can anyone advise / help?

[zulu17 · Accepted solution]

Next stage would be a maintenance  mode reset (keeping recordings).

https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-

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However  it may ultimately  require a full reset which would lose you your current  recordings.

Are you able to view your existing  recordings  normally ? Also how much disk space do you currently  have available  ?

[Les-Gibson]

I know absolutely nothing about BT boxes so this is just a guess. Is there a storage management setting on the box? if so then perhaps the disc is full and it is not set to overwrite the oldest recording?

[CaroA]

Thanks factory reset has worked