Discovery plus activation problem

[Overlook]

Hi

We've had discovery+ basic bundled with our TV package for some time now.

Occasionally, maybe every month or so, it would ask us to activate it again when loading the app.

This time, it does that then  after scanning the QR code, I just get directed to the BT site to "upgrade" to the sports package.

No Idea what's going on and caught in a loop. Can you advise please?

[Hunter2660]

Been a while since I used the Pro Box, I may be wrong. But is there an option to avoid the QR code and sign in with your e-mail and password?

Still the box shouldn't be continually doing this, once signed in that should be the end of it, (unless you factory reset it of course).                   

[Overlook]

Hi.
There's 3 options ; activate, sign in and help.
The activate is the one I followed via a QR.
The sign in takes you to a discovery plus account, which to my knowledge I've never had.

[Hunter2660 · Accepted solution]

You do have a Discovery + account, but it's activated through BT. Take a look at this thread, it may help:

Trouble activating discovery+? *Read this first* - BT Community

[Overlook]

Cheers Hunter2660

You're right.

I requested a password reset and all sorted now.

thanks for your help