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Message 1 of 13

E4 not recording

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My BT youview will not record E4, other recordings on other channels working fine.  Did a factory reset didnt help, any suggestions?

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Message 2 of 13

Re: E4 not recording

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It could be a deliberate setting by E4.  At least on Freeview, there has always been the ability of broadcasters to flag content as non-recordable!  I would assume that the same carries over to YouView and Freeview Play.


I only learn by making mistakes and owning up to them - boy do I learn a lot!
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Message 3 of 13

Re: E4 not recording

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Is the problem with E4 provided on aerial feed or are you using IP mode On the BT Tv Box Pro ?

If aerial feed it could be a problem with a multiplex on the transmitter you are receiving your signal from.

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Message 4 of 13

Re: E4 not recording

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  • Thanks yes aerial feed so weird shows in scheduled just never actually records and so far only an issue on this particular channel
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Message 5 of 13

Re: E4 not recording

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Is it only scheduled recordings that fail? What happens if you press record for the current programme you're watching?
Also, are you setting the schedule from the box itself? Or via a paired app?
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Message 6 of 13

Re: E4 not recording

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I noticed yesterday that, although the EPG looked correct for E4, when I pressed the Information button it was still showing the previous programme details. That is why mine didn't record.

Richard

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Message 7 of 13

Re: E4 not recording

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Only scheduled recordings are failing

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Message 8 of 13

Re: E4 not recording

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I do recall Youview working earlier this year with the D3&4 multiplex people over some issues not too dissimilar to what you are experiencing. As their (Youview) community has closed I can’t look back at those discussions nor raise any questions with them.  
Would suggest Bt check with Youview.

 

 

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Message 9 of 13

Re: E4 not recording

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Thanks for the pointer @zulu17 ... we've made YouView aware of this thread.
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Message 10 of 13

Re: E4 not recording

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YouView have been unable to reproduce this issue.

Is it still happening for you? Which model TV box do you have?
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