EE TV box problems

[Ian-M]

I changed from You view box to EE pro box in October and since then have problems with recordings. If I pause a recording or live TV and then fast forward it sometimes works and other times rewinds or says program ended. Also if I fast forward recording to miss ads it does the same. Tried factory reset and now on second box with same problems . I have fibre broadband so not a speed problem 

[Ali_A]

Hi @Ian-M 

Does this problem happen when viewing channels through IP mode or Arial mode? 

Ali 

[Ian-M]

Connected via aerial and hub

[barnpiece]

This seems to happen mostly if subtitles are turned on.

Richard

[Ian-M]

Thanks will try switching off and on and see what happens