<p>See our <a href="https://www.bt.com/help/broadband/bt-cloud/getting-set-up/download-or-access-files/how-do-i-download-files--folders-and-devices-from-bt-cloud-">help page</a> for further information.</p>
If this is only on ITV, and only during ad breaks, then this is expected - ad skipping is now blocked when using Internet Mode on the TV Box Pro and TV Box Mini. If this is affecting other channels then try rebooting your box.