HD Boost Provisioning Error

[Walan]

Complaint has been made via the BT website, I will le you know how I get on

Thank you @zulu17 

[Walan]

Still no update on my complaint after 9 days.

I'll give it till the end of this week then follow up. 

I'm happy with the broadband and digital voice and mobile, it's just EE TV hopefully that will be cancelled 

[Chris__S · Accepted solution]

Hi @Walan 

A complaint may take up to 10 days to receive a response, depending on its complexity.

I can imagine it's worrying that you've not received anything so far though.

We'd be happy to give you an update on your complaint, so if you give us a call, a guide can take some details to get access to your account.

Chris S