<p>See our <a href="https://www.bt.com/help/broadband/bt-cloud/getting-set-up/download-or-access-files/how-do-i-download-files--folders-and-devices-from-bt-cloud-">help page</a> for further information.</p>
Tried factory reset! Now lost everything and the remote will only switch the box on or off! No home ,no guide,can't record,can't gèt to settings! I can only watch bt using my LG universal remote. Now what do I do?
A second phonecall to BT and I have been promised a new remote is on the way followed by a phone call after it has arrived to see if it has solved the problem. If this doesn't work I will ask for an engineer and a replacement for my old pro box. Watch this space!
Should have arrived yesterday and no phonecall ! When I try to track the order I get "access denied" and Royal Mail don't recognise the tracking reference! Hang on text message from BT on Thursday evening just before 7.00pm, despatched 2nd Class Royal Mail! MIGHT BE NEXT WEEK if I'm lucky!
In the interim I have paired the EETV app on my iPad with the box and I can schedule recordings and then use my LG universal control to access them. The problem is clearly the Remote and not the box.
Did all the obvious and then took your advice and rang BT. Should get new remote in the next couple of days otherwise I can get a replacement via Amazon and have it delivered next day! Thanks for your input, will post once it is sorted.
