I get drop outs etc on my YouView box.

[JMB]

Watching YouView, I get freezing, dropouts etc.

Is there any way to report online or do you have to go through the call centre.

It is obviously easier to pass the type number, serial number etc etc in an EMail.

DTRT2100

[Lesley_W]

Hi @JMB 

Thanks for coming to our community.

I'm sorry you are having trouble with your YouView box. You can see ways to contact our technical team here Fix EE TV | BT Help. There is a messaging option if that works better for you 🙂

Hope this helps.

Lesley

[JMB]

Thanks I will send some details later.

[JMB]

A new box has been sent to me so hopefully be OK then.

[Leanne_T]

Thanks for coming back @JMB 

Please let us know how you get on with the new box when this arrives 🙂

Leanne. 

[JMB]

It arrived today, should have been yesterday but I had to tell Royal Mail to hold it for a day because I was out yesterday.

No sign of the fault that I had previously and the new box seems faster

I will send off the old box etc tomorrow. Pity they do not just tell people to keep the leads if they want because sure they are not re-used.