IPC6023 Error Code

[clmorgan39]

All internet channels having error 6023 and sometimes normal channels flicking if I turn TV just onto normal aerial everything fine.. have been in touch with BT, sent a red cable out and awaiting new router, speeds are good without new router 33.0mbps download 7.57mbps upload... Was supposed to have an engineer out in Wednesday but as the new equipment had been lost between BT and royal mail had to cancel visit... I know there's nothing wrong within the home but no one can help and find a solution...  Mentioned to BT what I have read on here regarding the multicast problems  and they have basically poo pood the idea...  Just don't know what to do or try next as going around in circles..

Keep resetting router, BT box etc multiple times to no avail 

[JonnyH]

Hi there,

I have recently raised a similar post regarding this issue.  Only the Internet channels has this issue, Internet in the house is fine, to the EE TV box is also fine as I can still watch Netflix through it etc...

Similar to you, I mentioned the multicast issue to BT and they said its highly unlikely to be the case.  Made me factory reset my TV box, restart Smart 2 hub, power down the open reach fibre box and so on, none of which worked. 

BT have now escalated my case to the higher technical team and I'm awaiting a call back.

Very frustrating as I'm paying for something that I cannot use, probably similar to you.

I will let you know how I get on if they manage to get mone sorted!

Regards,

Jon

[clmorgan39]

Afternoon Jon 

I've just had a new router arrived this morning and seems to be all ok now for the time being... However according to the BT website there's major works happening in my area, so cannot definitely say new router has been the solution..

[clmorgan39]

I have also disconnected the EE box from the BT broadband extender plugs and using a WiFi connection only as we think there was a break in signal through a wired connection

[JonnyH]

Hi there,

Thanks for that.

My TV box is hardwired into my Smart Hub 2 and I have tried a different ethernet cable and also different ports On the hub but to no avail. 

One thing I haven't tried yet is switching to wireless mode to see if that makes a difference, so that's a good point.

I assumed that hardwired is better than wireless, but the issue could lie with the hardwired connection somewhere.