IPC6023 Error code Please help.

[Alwynr91]

Hello, 

i am getting an error code IPC6023 on every channel , I have restarted  my FTTP Modem , BT router and Bt tv box several times. I have tried an Ethernet connection and still getting the same code. Please can someone assist. 

i am on full fibre 900 package so speeds is not an issue. 

thanks in advance 

[RobbieMac]

Hi @Alwynr91

Welcome to the BT Community and thank you for posting!

I am sorry for the IPC6023 error message you're seeing on your BT TV service.  I understand you've tried an ethernet cable direct from the Hub to the box and you're still seeing this error code.

We'll be able to check why this is happening and help sort this out.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

[StuartH · Accepted solution]

Hi @Alwynr91 

Thanks for sending your details and taking my calls.

Glad I was able to get this resolved for you and happy you can now enjoy your TV service.

Any issues please let me know and I'll be happy to help.

Cheers

Stuart