Upgraded tv and broadband package after issue with dtrt4000 cutting out a lot. Was eventually sent out new ee tv pro box after agreeing to renew package- which is good as wanted to move TV to part of house with no aerial anyway so could use the set up without aerial. Full fibre set up but entry point in is upstairs office and tv downstairs so cannot connect directly to smart hub by ethernet.
Set up in internet mode and worked beautifully for just over a week with all freeview and subscription channels on wifi til today. Getting IPC 6023 error. Connected with BT guide x 2 today. First suggested was mesh issue but removed all of that and error continued. Used approved powerline adaptors and issue remained. Even moved whole set up to the office to connect directly to the hub to prove it wasnt any of the connections being proposed! Several hours of online discussion/video call and still no resolution. Pro box connects to internet and can stream to apps without issue but no freeview or subscription channels.
Was told this is opened as a fault and this has now been escalated to a level 2 team. Can’t see any fault open on My BT and, having read forum here, not convinced going to get a solution quickly and how I would recive any updates given no fault to track. Any ideas that can supprt a quicker resolution? Have now got no live tv and still no subscription channels.
Was planning on getting a mini box to add to the setup but this early hiccup is putting me off!
