IPC6023

[Justina]

New BT TV box today and guess what error message and can't watch live TV channels. On full fibre 900 no issues with speed.

Is it a case no matter what I do it won't change and all down to BT doing something in the background?

Not a fan of BT right now and don't want to ring and get excuses but if I have to then will do it  Paying so much for BT and service awful

[Midnight_Voice]

@Justina 

Sorry to hear you are having problems - it sounds like you box may be set up wrongly, though it could be a faulty box, if it has never worked.

Put the error message in on this page, and work through the steps listed, see if that fixes it:-

https://www.bt.com/help/tv/what-do-the-bt-tv-error-codes-mean-

[Justina]

Nothing worked all exactly the same

[Midnight_Voice]

@Justina 

 7. If you are still seeing this error then please contact the BT TV Helpdesk >

Nothing else for it then 😢

[Justina]

Help desk unable to help...... so sending someone out and if like other comments on here won't be able to solve either.

O well!

[Les-Gibson]

As you seem to have noticed, IPC6023 is all to common but the good news is that it's usually down to the same small number of causes.

At worst it will be an error on your account in which case, if you're lucky, the moderators will intervene and get it sorted but there are common causes which you may be able to rectify yourself.

How is the TV box connected to your hub? ethernet cable is the best option here, mini connectors (Powerline adapters) are the worst and Wi-Fi often falls somewhere in between

[Justina]

Good evening, connection is via WiFi. Excellent signal strength throughout the house. Full fibre 900.

[Justina]

As an update.... BT guy came out, no idea why he was there or any notes just thought it was a visit to check how things were going and speed checks etc!

He had no idea how to fix the issue but did phone to check subscriptions all ok only to find he didn't know things had change how to activate subscriptions etc. 

Fault still exists and back to square one phoning BT again.  

[DarrenDev]

Sorry to hear that - the fault shouldn't have been closed on our system until the issue was resolved!
No need to call again - I've raised a fault internally on your behalf to get it sorted (with the specialist team who deal with these issues).

[Justina]

Darren, thanks but not heard a thing about this as yet.....

Are you able to update me?