ITV Hub and 4OD Apps

[Kd91]

Hi, Does anybody know why I cannot access the ITV hub and channel 4 on demand apps on my BT Youview box (small square Z4 T2200 box) in my bedroom? I am aware that ITV have updated their content protection policy but this should only affect old boxes. I have only just joined BT TV this week and therefore my box is not an old one. Note that both the named apps are available on my downstairs pro box! Any help would be appreciated! Thanks 

[-Richie-]

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@Kd91wrote:

I have only just joined BT TV this week and therefore my box is not an old one.

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Has the box updated since you got it ? check settings and see if any updates are available.

[zulu17]

@Kd91  Those apps historically rely on aerial signal at setup  stage to determine that you are in a suitable location to receive their players content.  Only need to do it at setup so if you don't have aerial in that room just do setup  downstairs and then move it back.