Internet connection on BT TV box

[PTcruiser]

Hi, If anyone could help.

I have been searching the internet for weeks trying to find a solution.  Unfortunately, I have exactly the same problem with my BT Youview box DTR-T2100.

I know all is good with my broadband and network, other devices are working fine via the same ethernet feed, I have tried factory resets both on the Youview box and my home hub.  and nothing works?

I have also tried to auto & manually connect without success??

Any help would be appreciated 🙏

Regards Paul Taylor

[RobbieMac]

Hi @PTcruiser

Thank you for your post and welcome back!  I have moved your post to start your own thread as the thread you had posted on has already been marked as solved.

I am sorry for the problems you're having with your BT TV box.  It does sound like the box has potentially developed a fault.  I have sent you a private message with instructions on how you can send us over your details, and we'll look into this for you. See: Private messages

Thanks,

Robbie

[RobbieMac · Accepted solution]

Hi @PTcruiser

Thanks for sending me the private message.

I am glad your Son was able to help get you sorted out.  I'll go ahead and close this off from here.  Feel free to keep the posts coming and if you need a hand in future, you know where we are 😊

Robbie