So got the 6023 error back again however noticed something weird going on. As before all subscription channels have this error but I switched to BT Sport 1 HD and top right of the black screen is the extra games red button (see image) and if I press the red button I get the second image.
Does this indicate a box error?
As usual any help would be very much appreciated.
John.
@johninblack I'm sorry the IPC6023 error has returned. I've noticed your other posts and due to the intermittent nature of the issue, it doesn't sound like a subscription problem.
How does your BT TV box connect to your Hub? Do you use ethernet directly to the Hub or are you using powerline adapters?
Thanks
Neil
Hi, @johninblack thanks for clarifying that, we'd always recommend trying a direct connection bypassing switches for testing purposes as they sometimes don't allow the live TV multicast packets to pass through resulting in that error message.
I think we'll need to run some further tests to locate the fault and I've sent you a private message so you can get in touch with the moderation team.
Neil
Thanks @johninblack.
I'm glad to see that it's working again for you.
@RobbieMac is going to run a few background checks for you to see if there's an underlying issue.
He'll be in touch with you later today.
Thanks
DanielS
Hi @johninblack
I tried calling you back today. Sorry I wasn't able to reach out.
I am pleased to see everything is working for you now. If you see this in future, feel free to post back and I'll get this picked up and thoroughly investigated.
Have a nice weekend.
Robbie
