Greetings all
The above named S T B (Model Code 81-00438) has been in regular and reliable use from around December 2016 when issued as part of my contract for a BT TV package.
Last month whilst viewing a programme through the box I returned to the TV where it showed Tuner 1. After a delay, I switched the box off and on but noted no progress beyond both blue lights lit and Tuner 1 displayed. As this start up freeze has happened occasionally before, I tried the soft reset then attempted the Factory Reset but have been unable to get the prompt or menu to appear, after consulting both the BT and Community help pages / posts. All attempts just result in the box starting up and going no further than two blue lights and Tuner 1 screen. There is a quiet continuous whirring sound, no clicking, so I assume the hard drive is attempting to work?
Given the age of the box, I assume that it needs to be reported as a fault and either repaired or a replacement be supplied? If the latter what is usually supplied and is there any choice? TV and Entertainment remains part of my BT package / contract.
However I was wondering if the Community can advise if there is any way of viewing / extracting my recorded programmes, some as yet unseen? This is of particular interest as back in late 21 my owned Humax PVR had a fault, duly repaired by the supplier store, but sadly part of that was to erase all my recordings!
Thank you for reading this and any help would be much appreciated
